This course examines the definition of healthcare quality from the perspectives of patients and families, providers, insurers, policy makers, and government regulators, and clarifies the relationship between healthcare quality and organizational performance measurement. Students will be introduced to the rationale for performance management and the role of the governing body of the healthcare organization in ensuring compliance with the standards of regulatory and accreditation organizations. Students also will learn how to apply the various methodologies and tools for measuring quality performance in process and outcomes management, and will understand the importance of statistical applications to measure outcomes and how to apply these applications. 3 credits.
Quality Management Healthcare