Technology Help Resources

Getting Help

For information about contacting technology support staff, see our Knowledgebase article Contacting Support.


Our Help Knowledgebase contains searchable information about a variety of technology help topics.

Help Wizards

Remote Help

Training Resources

Help Handouts

Troubleshooting Locked Accounts (pdf)
Pharos Printing Via Email/Mobile Devices (pdf)
Scanning in the UIS Managed Mac Computer Labs (pdf)
Scanning in the UIS Managed Windows Computer Labs (pdf)


Vault Interface Basics (pdf)
Vault Uploading and Downloading Files (pdf)
Vault Sharing Files and Folders (pdf)
Vault Network Drive Mapping for Macs (pdf)
Vault Network Drive Mapping for Windows (pdf)


Forwarding BoxerMail to Another email (pdf)
Archiving BoxerMail with Apple Mail (pdf)
Archiving BoxerMail with Windows Mail (pdf)
Archiving BoxerMail with Outlook (pdf)


IT Resources for Students (pdf)
Student Email on Blackberry Mobile Devices (pdf)
Student Email on iOS Devices (pdf)


IT Resources for Faculty and Staff (pdf)
Using Apple Time Machine Backups (pdf)
Updating and Releasing Phonebook Information (pdf)
Creating and Managing Mailing Lists (pdf)
Faculty/Staff Email on Blackberry Mobile Devices (pdf)
Faculty/Staff Email on Android Devices (pdf)
Faculty/Staff Email on iOS Devices (pdf)